How can we help?

In the app: open your Profile tab, scroll to the bottom and tap Delete Account, then confirm. Deletion runs immediately and removes your profile, photos, posts, replies, ratings, messages, group memberships and sign-in credentials. If you signed in with Apple you'll be asked to confirm with Apple once more, so your Apple sign-in can be revoked too.

On AltChat.com: open Edit Profile and use Delete account at the bottom.

Can't sign in? Send a deletion request with your username or email and we'll verify it's your account and complete the deletion.

Accounts are suspended or removed for breaking the Community Guidelines or Terms. The blocked-account screen in the app shows the reason: being under 18, nudity or sexual content, harassment or abusive behaviour, a serious guidelines breach, or another Terms violation.

Repeated automatic filter blocks (severe hate speech or targeted threats) first give warnings, then a temporary restriction on posting or messaging. The app shows exactly when a restriction ends — you don't need to contact us for that.

If you think a suspension was a mistake, appeal it.

Use the Appeal a Suspension form with your username, the email on the account and what happened. A person on the Alt Chat team reviews every appeal. We can't promise every suspension will be reversed, but we will look and reply.

You can also tap Contact support on the blocked-account screen in the app — it opens an email to support@alt-chat.com with the right subject line.

1. Open their profile in the app and tap the flag / menu button.
2. Choose Report, pick a reason (sexual content, abusive content, violent content, inappropriate content, spam or misleading, other) and send.

You can also report someone from a Whispers conversation (menu → Report), from a card in Rate, or from a photo you open. Reports go to the Alt Chat moderation queue and are reviewed by the team — the person is never told who reported them.

Not signed in, or on the website? Use the Report a User or Content form.

Realm posts and replies: tap the post's menu (⋯) → Report and pick a reason (spam, harassment, inappropriate content, fake or misleading). This works for anonymous posts too — the real author is resolved server-side for moderators.

Groups: open the group and choose Report group. Chatrooms and Night Chats have report options inside the room.

Anything you can't report in-app — or content on AltChat.com — can be reported with the Report a User or Content form. Include a link or the username so we can find it.

Open their profile, tap the flag / menu button and choose Block, then confirm. You won't see each other's content and neither of you will get notifications from the other. Blocking also works from a Whispers conversation, and Night Chats let you block the person you're talking to.

To unblock in the app, open your Whispers conversation with that person and choose Unblock. On AltChat.com, Edit Profile lists everyone you've blocked with an Unblock button.

Sign in with the same method you used to create the account — email & password, Google, Apple or phone number. Using a different method creates a separate, empty account.

Forgot your password? Tap Forgot Password? on the email sign-in screen and we'll send a reset link to your email. On AltChat.com you can also sign in with your @username.

Still stuck — no code arriving, wrong email, or the app crashes on sign-in? Send an App & Login Help request and tell us which method you use.

In the app, open your Profile tab and tap Edit to change your photos, name, bio, birthday, interests and more. Your @username, sign-in methods and language live under the same Profile tab. On AltChat.com, use Edit Profile.

Push notifications are switched on or off under Profile → Settings.

VIP is billed by Apple or Google, never by Alt Chat directly, so it's cancelled in your store account: iPhone/iPad → Settings → your name → Subscriptions → Alt Chat. Android → Google Play → your profile → Payments & subscriptions → Subscriptions → Alt Chat.

Deleting the app or your Alt Chat account does not cancel a store subscription — cancel it in the store first. VIP stays active until the end of the period you already paid for.

Refunds for VIP and coin purchases are handled by the store that charged you: Apple at reportaproblem.apple.com, Google through Google Play's order history. That's the fastest route.

VIP or coins missing after a purchase or reinstall? Open the VIP screen in the app and tap Restore subscription. If they still don't appear, send a Payments & VIP request with the order/receipt number — never send us your card details.

Use the Report a Bug form. Tell us your device and platform, the app version if you know it, what you expected, what happened, and the steps to make it happen again. A screenshot or screen recording helps a lot.

Use the Contact Support form on this page, or email support@alt-chat.com. You'll get a reference number so you can follow up. There's no phone support.

Send a copyright complaint with a link to the infringing content (or the username that posted it), a description or link of your original work, your full name and contact details, and the two required declarations (good-faith belief and accuracy). We review complaints and remove infringing content; repeat infringers lose their accounts.

Send a Privacy & Data request to ask what we hold about you, correct it, or have it deleted. Our Privacy Policy explains what we collect and why. Most profile data can be changed yourself in Edit Profile, and account deletion is self-service in the app.